How Business Telecoms Services Help Prevent Missed Calls

How Business Telecoms Services Help Prevent Missed Calls

No one enjoys missing a call, missing a sales opportunity, or disappointing a customer. Calls are crucial and missing them can lead to customer dissatisfaction and lost sales. Let's take a look at some of the ways our business telecommunications solutions help you never miss that important call.

Virtual call queues
Call Queuing puts callers in a virtual queue based on when they call you. This is an excellent solution if you have limited staff and would otherwise miss calls when all your team members are busy.

Hunting groups
Hunt groups are a collection of phone lines that are all set to call at the same time. For example, you might want to group people by department so that everyone in sales gets a call at the same time.

You can have as many hunting groups as you need and these groups can be completely customized according to the structure of your business. Hunt groups can also be set to "spill over" into another. This means that even if your entire sales team is busy, you don't have to worry about losing the call because another hunting party can pick it up.

Call reporting
Having accurate information and oversight is vital to running an effective business.

With the call report, all your call statistics and analytics can be displayed to employees through call reports and wall boards. This may include information such as the number of calls in queues, queue time, missed calls, returned calls and more. The information displayed will give you a clear picture of how your company and its telecommunications are performing. For example, you can use reporting tools to identify peak times and ensure that extra people are available during those times, helping to reduce wait times and missed calls.

The data will help staff improve time management and decision-making so the company can provide a better experience to consumers and callers. Our team of telecommunications experts can help you analyze your call data and suggest methods and technologies to improve the efficiency of your telecommunications infrastructure.

Availability settings
Using availability settings is another useful method to avoid missing calls. VoIP platforms hosted in May include these features as standard. You can set your phone system to automatically forward calls to an available colleague or send them directly to voicemail. In addition to manually marking yourself as "Available" or "Unavailable," you can set your availability in advance—the same way you'd set an out-of-office message on your email.

Some VoIP platforms can even automatically sync with Microsoft Outlook and calendar. They can pull information directly from your calendar and update your availability as needed.

Voicemail to email
Most office workers are much more careful about their email inbox than their voicemails. Voicemail to Email delivers voicemails from missed calls directly to a designated email inbox. Each voice message is sent as a separate email attachment. It's a great solution for team members who may often be away from their desk phones. For example, salespeople who travel to meet potential clients. With voicemail to email, they can work remotely and still have access to their voicemail.

Call logs
Call logging can help prevent missed calls. By tracking all incoming and outgoing calls, you're less likely to miss any. If you notice that calls remain unanswered, you can use call log data to adjust hunt groups to avoid missed calls in the future.

These are some of the ways modern telecommunication services prevent you from missing that important phone call. If you're tired of your unreliable telecommunications and want to upgrade, talk to our team today.